Pella Windows and Doors Trade Sales Representative
Since 1925, Pella Windows and Doors has continued to remained faithful to their principles of traditional American values, integrity and the desire to enrich the homes and lives of others. In addition to providing consumers with the highest quality product available in the industry, Pella continues to grow and employ thousands of families across the country. Here at Pella, we are dedicated to continuous improvement of product, service, and processes. Working for Pella Windows and Doors is more than a job, it is an opportunity to build a lifelong career with a company that recognizes hard work and dedication to Pella Windows and Doors values.
The Trade Sales Representative for Pella Windows and Doors is responsible for building the Pella brand within the construction industry. This self-starting individual will grow their account base through prospecting, building relationships in the industry, and promoting Pella products. Our philosophy is, "Find a builder, quote a builder, close a builder, and keep a builder". The Trade Sales Representative is a socially confident salesperson who will provide well-rounded solutions, market expertise, and partnership by understanding customer needs. One way to do this is through developing professional relationships with builders, contractors, architects, professional remodelers and trade organizations. Successful Trade Sales Representatives are proactive in driving the acquisition of new accounts through networking, face-to-face meetings, and referrals. Trade Sales Representatives work as a business partner to their customers while continually striving for 100% "Very Satisfied" customers.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Achieve individual sales goals and objectives.
Maintain customer satisfaction ratings that exceed corporate targets.
Conduct five face-to-face meetings with decision makers every day.
Network – generating referrals.
Close sales with new customers/clients while maintaining existing customer relationships.
Maintain exceptional level of expertise of products/services relating to Pella’s customers.
Ensure quotes and orders are accurate following company sales process.
Thank clients and encourage a continuing relationship by acting as their central point of contact with Pella.
Build customer relationships through follow up with existing and potential clients using a consultative sales process; i.e. sends hand written thank you cards to customers as a proactive measure of customer management.
Collaborate with Service/Operations teams to ensure successful after sales service requirements and installations.
Work variable, non-traditional hours making themselves available for customers during evenings and weekends.
Other responsibilities include but are not limited to:
Actively represent Pella at company sponsored events, HBA meetings, trade association meetings and/or builder home shows.
Respond to client concerns and apply independent decision-making while striving for first-time resolution on all client problems/issues.
Strive to close the sale during all customer interactions.
Engage customers in consultative sales interaction, recommending the products and total solution that satisfy the needs of the customer.
Advise customers on manufacturer installation guidelines and field measure openings to ensure accuracy of product applications.
Help customers with specific product orders through leveraging other Pella team members.
Interact with Account Receivable department to address any potential billing/payment issues of customer.
This position reports to the Trade Sales Manager.
REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND KEY COMPETENCIES
Ability to communicate with poise with other businesses that serve the same customers.
Provide exceptional customer service that generates referrals.
Foster a high level of trust and reliability with customers.
Work collaboratively with internal and external customers.
Enjoys working in a fast-paced environment with a sense of urgency.
Flexible about hours, has a strong work ethic, self-starter.
Strong problem-solving skills
Can work with minimal supervision while keeping manager informed.
Able to accurately read, interpret and take-off blueprints.
Detail-oriented with strong follow-up.
Proficiency with Microsoft Office and smart devices, and ability to learn proprietary software programs and applications.
Strong CRM systems tools capabilities leveraged to managed all customer interactions and proactively communicate to customers. This includes keeping all customer information (name, company name, email address, phone numbers, etc.) up to date.
Individual must have:
Prospecting and blueprint takeoff experience.
2-7 years’ business-to-business sales experience
7+ years’ business-to-business sales experience.
5+ years’ prospecting experience.
Bachelor’s degree from four-year college or university.
LANGUAGE AND COMMUNICATION SKILLS
Ability to read and analyze documents related to contracts and work documents.
Ability to write reports and business correspondence.
Ability to verbally present information and respond to questions from customers, managers, and the general public.
A majority of the travel will be local with a few exceptions. These exceptions include, but are not limited to, trainings in other branches and training with Pella Corporation. Individual must have a company-compliant driving record and valid driver’s license to perform the necessary travel for the position.
This is a full time position that will require overtime during peak seasons.
Occasional night and or weekend work is required.
National Building Products, Inc. does not discriminate on the basis of race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, disability, religion, age, or veteran status in its employment programs or activities.
Pella Windows & Doors Installed Sales Representative.
Since 1925, Pella Windows and Doors has continued to remained faithful to their principles of traditional American values, integrity and the desire to enrich the homes and lives of others. In addition to providing consumers with the highest quality product available in the industry, Pella continues to grow and employ thousands of families across the country. Here at Pella, we are dedicated to continuous improvement of product, service, and processes. Working for Pella Windows & Doors is more than a job, it is an opportunity to build a lifelong career with a company that recognizes hard work and dedication to Pella Windows & Doors values.